Why won’t you clean up your act? *sigh*
I will be quite honest and say that I’m really dissatisfied with how you handle our complaints. Will our “nagging” fall on deaf ears?
I really can’t say that my family and I are nagging your customer hotline and your office in Pampanga, mainly because, honestly, if you would do something about our simple complaint, then there would be no problem, right?
Here’s our love story, if you would like me to re-tell it to you:
I think it’s been 6 or 7 months now since we started subscribing to your Internet + Landline service. We moved from our previous provider because they could no longer support our old unit (a wireless landline. pft! and it’s old now since the wireless landlines now use a different thingamajig and is more like a cellphone).
For the first 2 weeks, we were fine. Except that the DSL line didn’t work. You sent in a technician and both worked. for 2 days. Then when the landline failed, we called you up, told us that you would send another technician and all will be fine again. And yes, it did work. But we lost the internet again. And two days after, both were not working again. *sigh*
We were paying the bill for services we never used. My dad courteously asked if there would be a rebate for the time that we didn’t get the service we subscribed to. They said that it would follow in the next bill and that our complaint had already been forwarded to the technical people.
And now, after 4 months and counting, we have no landline. No more internet access. And yet we are still continuously billed every single month. *sigh* It’s like being robbed. It’s like being raped.
I will concede, though, that my dad thought of ‘fighting’ you by not paying the bills. He did say that if you get everything in working order, he WILL pay for the services that you promised to provide. You said you’ll send the technicians in a week. We waited. and waited and waited… none came. 😦 *sigh*
What should I do, then, with you? I really admire Brian Magalong for mustering enough courage to do what he did to get results from PLDT. I, unfortunately, could not do what he did. So please, Digitel… let’s just stop this foolishness.